This incident was reported by a number of users on the Reddit forum site, one with Nick Morrelli's account. He was aware of the gaffe as he tried to report a building fire in Seattle, United States, where his cell phone suddenly restarted automatically.
There is also another OnePlus 5 user who reported a similar incident, this time its location in the UK whose emergency number is 999. Although not many or yet many victims, a phone that can not call the emergency phone number is a big problem.
OnePlus in its statement said it would investigate the matter, and asked users with similar problems to report it to the Chinese company, such as The Verge.
"We have contacted the customer (who is experiencing this issue) and are investigating the issue and asked other users who are experiencing similar problems to contact us at email@example.com," wrote OnePlus in a statement.