Apple repair places continue to call emergency services

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Emergency SOS
Since October, emergency services in Elk Grove and Sacramento County, California have received over 1,600 911 calls incorrectly from Apple's repair site.

It is still unclear whether this call came from iPhone or Apple Watch. However, whenever there is a call from Apple's repair office in Elk Grove, no one answers.

This not only compresses the emergency services system but also depletes the resources and makes the relief team more slow to respond to other emergency calls.

"It really affected us when we were dealing with some emergencies and other 911 calls made our operators answer that call," said Jamie Hudson, the police operator who used to receive emergency calls on local news CBS Local News.

Meanwhile, the Sacramento County Police Department is also getting this wrong emergency call. They mentioned, sometimes, that the operator who received the phone heard technicians in the background.

Both the iPhone and Apple Watch can indeed contact emergency services by pressing a button for some time.

Either iPhone X, iPhone 8 or iPhone 8 Plus can contact emergency services by pressing the power button and one of the volume buttons for a while. While Watch will call 911 just by pressing the button on the side for some time.

Indeed, the existence of this SOS feature allows users to call emergency services. However, this also raises the problem of frequent wrong calls. Apple says that they are aware of the problem and are working to resolve the issue.

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